Shipping policy
Last Updated: June 18, 2026
Thank you for shopping with Caslen. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are typically processed and dispatched within 2–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. If an order is placed during a weekend or holiday, processing will begin on the next available business day.
During periods of high order volume, processing times may be slightly extended. We appreciate your patience and understanding.
Shipping and Delivery Time
After your order has been dispatched, the estimated delivery time is approximately 30–45 business days, depending on the destination, carrier availability, customs procedures, and local delivery conditions.
Please note that delivery estimates are not guaranteed and may vary due to circumstances beyond our control.
Shipping Delays
Occasionally, shipments may be delayed due to factors such as:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Customs inspections
- Carrier service interruptions
- Other unforeseen circumstances
If shipping is affected by such events, orders will continue to move through the fulfillment process and delivery will resume once conditions have stabilized and shipping services return to normal operations.
Shipping Rates
Shipping costs and free shipping eligibility vary depending on your country or region.
The shipping methods available for your location, along with any applicable shipping charges or free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track the status and location of your shipment by visiting:
Please allow a few days after shipment for tracking information to become available in the carrier's system.
Lost Packages
If your package appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.
For assistance regarding lost shipments, please contact:
Email: admin@caslenn.shop
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.
Caslen is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.
Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us using the information below:
Store Name: Caslen
Legal Representative: Amanda Putman
Email: admin@caslenn.shop
Phone: +1 (419) 450-4451
Business Address: 2316 County Road 404 Loop, Bartlett Texas 76511, United States